Finding the best talent sometimes requires sourcing and staffing internationally. This brings with it a need for a more considered approach to your remote employee onboarding. EPG’s Chief Operations Officer (EMEA) Jason Cordery shares his thoughts on what comes into play when we talk about a truly great global onboarding experience. 

“One big noticeable change over the past 20 years of industry experience is that now, more than ever, user experience is everything.

A great onboarding experience is critical to engaging a workforce from the outset: it’s the time to communicate your organisation’s need-to-knows. In fact, onboarding programs have been shown to increase retention by 25 percent and even improve employee performance by up to 11 percent.

It’s also your opportunity to inspire new hires to stay on past their first year, when employee retention rates go up considerably. They want to be reassured your organisation is right for them and that it fits into their long-term goals.

Yet a few things get lost in transit when clients start expanding their workforce across borders. Here are some factors to take into account:

Consistency

“Ensuring your entire workforce go through the same onboarding process, receive the same introduction and the same welcome, no matter where they are geographically, is everything. This is particularly important for your remote workers or where you may be pulling in talent from countries you wouldn’t usually operate in. It goes a long way in reinforcing to your remote hires that they’re part of the same team and workforce culture irrespective of where they live, albeit with a need for localised variations.

Ensuring this consistent end-to-end experience across various HR management or MSP touchpoints is difficult to deliver and often overlooked; each touch point should feel like part of the same experience. Centralised HR processes can facilitate this, but the tech needs to also be there to support it if you’re going to build a remote team (something EPG’s HCM software does extremely well).

Additionally, effective onboarding should consider different workforce types. There are many systems out there that deal with either the contingent and permanent workforces, but very few that cover both populations across global locations.”

Compliance

“Businesses need to know they’re providing a globally compliant onboarding process on a country-by-country basis. Again, in today’s more flexible work landscape, this applies not just to permanent members of staff but also those engaged in the contingent worker space. 

Background checks, rights-to-work, non-disclosure agreements… Compliance requirements will vary based upon each jurisdiction, but the real difference between a good remote onboarding experience and a great one is onboarding that gives visibility to this compliance.

The fact that our clients can have a remote workforce in multiple global locations and know each one of them has been through the same experience to meet in-country compliance is not only reassuring, but necessary. Visibility is everything and good tech should enable this, as well as bring ongoing peace of mind that your business is protected. Our HCM platform delivers continuous compliance through updates to its engagement types and HR documents, while workforce alerts notify those responsible of new obligations or changes.”

Cultural consideration

“Great leaders, irrespective of where their workers are in the world, know the value of their team having a culture- or region-specific remote onboarding experience. This is as simple as changing language appropriately and staying in line with country nuances. It ensures everyone has the same strong start and highlights a level of depth and understanding around local practices.

There are very few platforms that allow you to tailor your onboarding to make it unique to each country. We tailor our onboarding to meet compliance but also best-practice in that region and this extra step makes all the difference to a remote employee.”

In short, employee engagement is everything

“A truly effective, tailored onboarding program should provide your global workforce with a perfect mirror: that all-important visibility of your organisation’s compliance and values, along with assurance that your remote workers have been given the best start possible.

Avoid being an auto-playing trailer in the onboarding experience and you’ll set your remote workers on the path to becoming true global advocates for your business.”

About EPG Group

EPG is a leading provider of workforce management services across multiple jurisdictions. Powerful HCM technology underpins the EPG Group’s permanent and contingent staffing solutions, immigration expertise and managed payroll services, bringing assured compliance to businesses globally and empowering today’s evolving workforces.

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